We aim to deliver orders within seven working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery in seven working days please contact our Customer Services through email@example.com. Note: If you cancel an order after it has shipped, you will be responsible for the shipping and return charges.
Returns And Refunds Policy
In the event that a user is dissatisfied with the quality of the product, the Company may be contacted and reasonable measures shall be taken to rectify the issue to the best of the Company’s ability.
All products are dispatched only after a quality check and in tamper-proof packaging. In the event that your product is damaged, please do not accept it and send us an email on firstname.lastname@example.org stating your order no and reasons for refusal of your acceptance. If the product is found damaged after you have opened it, please alert us via email and send us a picture showing the damage. We will respond to you in 24 hours and you will be told whether to ship the product back to us or not. If we are not alerted regarding the damage within 24 hours of your receipt, sale will be considered final. Also despite intimation, if the product is not received in a reasonable time frame it will not be accepted and sale will be considered final. On receipt of your intimation/product, we will replace your order at no additional costs to you, subject to availability of stock. In the event of unavailability of stock, we will give you a refund (via cheque or credit to your credit/debit card). Note the shipping cost has to be borne by the buyer.
Please note that Products will be accepted for return only if they are in their original packaging. Products on Sale may not be replaced.
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